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PTSD & C-PTSD Treatment

Our compassionate and professional clinicians can provide a comprehensive psychiatric assessment and treatment plan for PTSD

What is PTSD?

PTSD stands for Post-traumatic stress disorder. It is a term we use when an individual has recurring distressing memories, flashbacks and other symptoms after exposure to a traumatic event.

The World health Organization (ICD-11) defines PTSD as occurring following exposure to an extremely threatening or horrific event or series of events characterized by:

1. Vivid intrusive memories, flashbacks, or nightmares accompanied by overwhelming emotions.

2. Avoiding thoughts or memories of the event, activities, situation, or people that remind you of the event.

3. Hyper vigilance or an enhanced startle reaction due to persistent perception of heightened current threat.

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Man in a red sweater sits with head in hands as a therapist takes notes nearby.

What are the Symptoms of PTSD?

Re-experiencing

Flashbacks

Nightmares

Distressing images / sensations

Physical sensations such as pain, sweating, nausea or trembling

Guilt / shame

Avoidance and emotional numbing

Avoiding thinking about the event

Becoming isolated / withdrawn

Avoiding people that remind you of the trauma

Emotional numbing (trying not to feel anything at all)

Avoiding talking about the trauma

Hyperarousal

Feeling on edge

Irritability

Angry outbursts

Sleeping problems (insomnia)

Difficulty concentrating

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What are the Symptoms of PTSD?

Re-experiencing

  • Flashbacks
  • Nightmares
  • Distressing images / sensations
  • Physical sensations such as pain, sweating, nausea or trembling
  • Guilt / shame

Avoidance and emotional numbing

  • Avoiding thinking about the event
  • Avoiding people that remind you of the trauma
  • Avoiding talking about the trauma
  • Becoming isolated / withdrawn
  • Emotional numbing (trying not to feel anything at all)

Hyperarousal

  • Feeling on edge
  • Irritability
  • Angry outbursts
  • Sleeping problems (insomnia)
  • Difficulty concentrating
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How can we treat PTSD?

There are various different ways of treating PTSD, and these will be discussed with you at your appointment with one of our friendly clinicians.

Generally speaking these can be divided into Non-Medication, and Medication Treatment.

Non medication treatments often involve pursuing psychological therapies such as CBT and EMDR.

There are a number of different medications that can be prescribed for PTSD that will be discussed at your appointment with your clinician. It is often the case that people respond differently to medications, and therefore at Harley Street Mental Health, our clinicians like to discuss treatments in depth and come to a shared decision on which treatment plan would be most appropriate.

We recommend filling in the PTSD Checklist for DSM-5 Calculator prior to booking an appointment to screen for PTSD. We can also use this as a baseline score to monitor progress at follow up appointments.

Therapist taking notes during a counseling session with a man sitting in the background.

What we can't treat

Please note that due to the nature of our service, unfortunately we are unable to see any psychiatric emergencies, or individuals with any suicidal ideations. We would advise anyone to take the following steps.
  1. If you are under the care of a community mental health team, please get in touch with them or their crisis helpline.
  2. Phone the Samaritans, who operate an always open service where you can talk to someone in confidence. They can be contacted on 116 123
  3. Contact the NHS on 111.
  4. Request an emergency appointment with your GP.
  5. Phone 999 or visit your local A&E if there is a life threatening mental health emergency.

What is the process for PTSD Assessments?

At Harley Street Mental Health we pride ourselves on listening to our service users experiences and creating treatment plans base on their needs.

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01.

Initial Assessments

Our Initial Psychiatric Assessments are conducted by one of our expert clinicians and last around 1 hour.

02.

Final Assessment

After this assessment you will be provided with a report outlining the assessment, any diagnosis if this has been made and a proposed treatment plan including recommended follow up.

Unlike most services, we aim to get our reports sent out within 48 hours.

Frequently Asked Questions
(FAQs)

If you can’t find what you’re looking for, our team is here to help. Contact us for personalized guidance.

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A private PTSD assessment at Harley Street Mental Health provides a thorough, evidence-based evaluation of trauma-related symptoms by an experienced consultant psychiatrist. We assess for both Post-Traumatic Stress Disorder (PTSD) and Complex PTSD (CPTSD), using recognised diagnostic criteria and structured clinical interviews. Our assessments explore your trauma history, emotional responses, and daily functioning to create a personalised diagnosis and treatment plan that supports your recovery.

All PTSD and CPTSD assessments are carried out by highly experienced consultant psychiatrists. Our psychiatrists are registered with the General Medical Council (GMC) and are selected for their specialist knowledge in trauma-related conditions and their compassionate, patient-centred approach. You will be assessed in a supportive, confidential environment where your story is heard and respected.

Yes. Our trauma assessments and diagnoses follow NICE guidelines and are recognised by NHS services and GPs. Your GP should be able to record the diagnosis on your NHS records. However, if any new medications are recommended, some GP practices may have policies around taking over prescribing from private services , so it’s best to check with your GP in advance if you intend to transfer care.

PTSD typically develops after a single traumatic event, such as an accident, assault, or natural disaster, and symptoms include flashbacks, nightmares, hypervigilance, and avoidance behaviours.
CPTSD (Complex PTSD), recognised separately in ICD-11, arises from repeated or prolonged trauma, often during childhood or over an extended period, such as abuse, neglect, or captivity. In addition to the core PTSD symptoms, CPTSD includes emotional dysregulation, persistent negative self-beliefs, and difficulties with relationships.

At Harley Street Mental Health, our expert psychiatrists can assess for and diagnose both PTSD and CPTSD, ensuring you receive an accurate diagnosis and appropriate specialist support.

During your assessment, your psychiatrist will explore your trauma history sensitively, focusing on symptoms such as intrusive memories, avoidance, emotional numbness, hyperarousal, self-esteem difficulties, and relationship challenges. They will also review your mental health background, physical health, and coping strategies. The aim is to fully understand your experience and recommend an evidence-based treatment plan to aid your recovery.

Before your appointment, you will be sent electronic questionnaires about your symptoms, experiences, and mental health history. These allow you to share information you may find difficult to verbalise during the session. Completing these forms in advance can help reduce anxiety around the appointment and ensure your psychiatrist has a complete picture of your experience. If you have any therapy reports, psychiatric letters, or a list of medications, bringing them to the assessment can also be helpful.

Following your assessment, we offer tailored treatment options based on the latest evidence. This may include trauma-focused therapies such as EMDR (Eye Movement Desensitisation and Reprocessing), trauma-focused CBT, and medication where appropriate. We design treatment plans around your individual needs to support emotional healing, symptom management, and recovery.

Yes. Our consultant psychiatrists are experts in trauma care and follow the internationally respected Maudsley Prescribing Guidelines. We can prescribe specialist medications for PTSD and CPTSD that GPs may not be authorised or experienced to prescribe. This allows us to offer advanced treatment options, including antidepressants, mood stabilisers, and adjunctive medications for sleep and anxiety symptoms, all tailored to your needs.

Yes, absolutely. All our psychiatrists are hand-picked not only for their clinical excellence but also for their compassionate, down-to-earth communication style. We understand that discussing trauma can be incredibly difficult. Our psychiatrists are specially trained in working with trauma survivors and create a safe, non-judgmental environment where you are always treated with dignity and respect.

Yes. Harley Street Mental Health is proud to offer an inclusive, culturally sensitive service. We understand that trauma affects individuals differently depending on background, gender, culture, and personal experience. We always ask for and use your preferred name and pronouns, and our assessments are adapted to respect and support your identity.

We hand pick all of our clinicians to ensure that they have the same values as us.
This ensures that our service users are actually listened to and are the heart of our treatment plans.
We recognise that diagnosis and treatment plans cannot simply be “one size fits all” and our personalised down to earth approach aims to keep the process as easy as possible.

We will try to keep your costs low where possible. Once you are on the right dose and feeling settled (you may need one or two medication titration appointments to achieve this), you can order your medication through the repeat medication process.
Following two months of being on the same dose, with no further changes, we will consider returning your care to your GP.

We are a private clinic, and therefore you cannot be seen by us as part of the NHS. <br><br>We can write to your GP once you are stable on your treatment to ask them to take over prescribing as part of a Shared Care Agreement, however they are under no obligation to accept this agreement.

Our clinicians can see you directly without a referral, however a condition of all appointments is that you agree for Harley Street Mental Health to copy your GP into all assessment and treatment plans.

We are happy to accept referrals from other clinicians, however this is not necessary to use our service.

If you have booked a virtual appointment, you will be sent an invitation through our clinic software known as “Semble”. On the day of your appointment, you click the link and will enter into a video interview with one of our clinicians.
If you have booked an in-person appointment you will be greeted by your clinician in the waiting room.

Currently we do not accept insurance, and all of our assessments and treatment plans are self funded, and therefore we encourage you to look at the “fees” page prior to booking.

Our team are able to prescribe medication as part of your treatment plan if this is required. Our prescriptions are private, and therefore you will be liable for the cost of the prescription and the medication.

Unfortunately, there are no guarantees with psychiatry. All of our clinicians are extremely experienced and prescribe based on the most up to date evidence base. You will be involved in your treatment plans at all stages.

We are sorry to hear that you have a complaint. Please see the complaints section of our website or email complaints@hsmh.co.uk where we will endeavour to resolve your complaint in a timely manner.

Please see the fees section on the website. It is important that you are aware of all costs prior to starting treatment. An ADHD assessment costs £715 and lasts approximately 1.5 hours and will include a detailed written report and treatment plan (includes a prescription which will posted to your chosen pharmacy, if medication is considered suitable for you).

The cost of medication will be in addition to this and paid directly to your chosen pharmacy.

We then require service users to attend titration appointments at £150 each where your medication is adjusted until most effective. Once you move on to repeat prescriptions, they will cost £48 for a monthly prescription.

Once you are stable on your medication (around two months of being on the same dose, with no further changes and you feel much better) you can ask us to write to your GP and enter into a shared care agreement which costs £125. Your GP is under no obligation to accept a shared care agreement, and therefore we encourage all service users to discuss this with their GP prior to using our service.

Yes, we have been approved for registration with the Care Quality Commission

Please email us on contact@hsmh.co.uk and we will get back to you shortly

Our Process

Prior to booking an appointment we encourage patients to :

1. Discuss their concerns with their GP. We encourage this to start the discussion early, in particular asking them if they are able to enter into shared care agreements once you are stable. If they are unable to do this, it will mean that even once stable, all of your prescriptions will have to be provided through Harley Street Mental Health at a cost.
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2. Read the information provided about the conditions we treat in the above table and consider filling in the screening questionnaires.
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3. Request a Summary Care Record from your GP. This can be accessed either through the NHS app, or by phoning up your GP Surgery.
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4. Ensure you review the fee’s section of the website and are comfortable with the fees associated with assessment and treatment.

5. Ensure you are aware that unfortunately we are unable to provide services to individuals suffering from any psychiatric emergencies, suicidal ideations, or individuals that are currently under the care of a community mental health team.

If you have any questions about our services prior to booking please email contact@hsmh.co.uk and we will assist you on your journey with Harley Street Mental Health.

Use our online booking portal to book a virtual consultation using our state of the art video conferencing software, or email us to schedule an appointment in our prestigious clinic at 10 Harley Street.

Prior to your appointment you will receive an email providing information on what to expect on the day, along with a patient information questionnaire and a self-assessment form to fill in. We require that these are submitted prior to attending your appointment.

If you are visiting us at our clinic in person, one of our friendly clinicians will meet you in the waiting room.

If you are using our secure virtual service, you will be sent a link to join using our state of the art video conferencing software called Semble.

At both appointments you will be required to provide photo identification to confirm your identity. At virtual appointments you will be required to let the clinician know your current location.

This must take place within the United Kingdom.

After your appointment the following will occur:

1. You will receive your assessment outcome via email within 24-48 hours. Where appropriate this will contain your diagnosis and treatment plan.

2. Once agreed, your prescription will be sent to your chosen pharmacy in 72-96 hours. If you choose to use one of our nominated pharmacies, they are able to post medications directly to your door.

3. Your clinician will advise you on frequency of follow-up appointments to monitor treatment and progress.

When your treatment has been completed, you can request us to enter into a shared care agreement with your GP.

If they agree, then they will be able to take over prescribing of medication subject to the conditions of the shared care agreement.

In some instances a GP may refuse to enter into a shared care agreement, in which case all future prescriptions will have to be provided through Harley Street Mental Health. It is for this reason that we ask patients to speak to their GP prior to booking an appointment with our service.

Booking is quick and easy. Simply visit our website, select your service, and choose a suitable time.

Yes, we provide both in-person assessments at 10 Harley Street and secure virtual consultations.

You will receive your detailed assessment report within 3 to 5 days after your consultation.

Absolutely. Our team consists of GMC-registered doctors and accredited specialists following NICE guidelines.

Yes, we offer a straightforward repeat prescription service for ongoing treatment management.

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Please note that we are an outpatient service and do not offer emergency services. If you are facing any urgent medical issues, experiencing side effects, or have concerns about your current medication, please dial 999 for immediate medical emergencies, or 111 if this is less urgent

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Order Your Repeat Prescription Here

Conveniently manage your medication with Harley Street Mental Health’s streamlined prescription service.

For individuals who are stable on treatment, and are reporting no new side effects you will be able to order a repeat prescription using the below form.

Please choose the next available appointment and follow the instructions on the booking form.

You will be emailed a questionnaire that you must fill in which will be reviewed by your clinician.

If you clinician is satisfied by the responses to the questionnaire, they will authorize your prescriptions which will be posted within 72 hours of authorization to your nominated pharmacy via Royal Mail first class post.

If the clinician has any questions, they may need to phone you prior to issuing your repeat prescription.

TERMS OF SERVICE

Table of Contents

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Harley Mental Health LTD, doing business as Harley Street Mental Health (“Harley Street Mental Health,” “we,” “us,” or “our”), concerning your access to and use of the https://hsmh.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in England and have our registered office at Kemp House, 160 City Road, London EC1V 2NX. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service from time to time. We will alert you about any changes by updating the “Last Updated” date of these Terms of Service, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Site after the date such revised Terms of Service are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Service prior to you using the Site.

EMERGENCIES

  • Please note that the Harley Street Mental Health platform is NOT to be used in an EMERGENCY situation.
  • IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER 999 AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN-PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE PRACTITIONER CAN NOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.

OUR SERVICES

Harley Street Mental Health offers a Platform that enables You to connect in real-time, to a number of different participating Psychiatrists via the Semble software / website / interface or via in-person sessions in our clinic.

Our Platform is available to you if you are in the United Kingdom (i.e. England, Wales, Scotland, and Northern Ireland). We do not represent that any content available on or through the Platform is appropriate for use or available outside the United Kingdom.

You can use the Platform in order to:

  1. Book an appointment for online consultation with a Psychiatrist via the Platform (“Appointment ”);
  2. Obtain qualified and professional medical advice from the Psychiatrist; and
  3. If agreed with the Psychiatrist during the Appointment, you may also obtain prescriptions for the certain medication(s),
    Please Note:
    We do not guarantee that a video consultation or in-person consultation via our service is the best course of action for your medical treatment.
    You must read through the terms of service for Semble, prior to utilising their software and booking an appointment.

In relation to our Services:

Appointments are subject to availability. Appointment times are subject to change and are only made available to you at our sole discretion.

In the event that:

  • you require medical advice and you are unable to access the platform for whatever reason;
  • there are no Appointments available to suit your requirements;
  • you miss an appointment for whatever reason;
  • you lose connection to the Platform during an Appointment;
  • your Appointment is cancelled, including as a result of a Practitioner being unavailable;
  • It is your sole responsibility to book an alternative appointment with us.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Service, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Service; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

ELECTRONIC MEDICAL RECORDS

An electronic medical record (“ EMR ”) is created for you to document (by way of consultation with a Practitioner only), store, and access your personal health information online, including:

  • medical history;
  • current health conditions;
  • symptoms;
  • complaints;
  • allergies; and
  • medications,

and for your Practitioner to record the results of his or her consultations with you in accordance with his or her obligations under applicable UK law. Your Practitioner may attach to your EMR any information provided or collected as part of an Appointment (which may be made up of video, chat messages, pictures exchanged, or snapped). If you want a particular detail added to your EMR it is your responsibility to express this to your Practitioner during an Appointment. By using the Platform, you agree that Harley Street Mental Health and the Practitioners shall be permitted to use your EMR for the purposes of providing the Services and facilitating your care. Such use shall always be in compliance with applicable law and our Privacy and Cookies Policy.

ISSUING PRESCRIPTION

You understand and accept there is no guarantee whatsoever that you will be issued or provided with a prescription for any medication. You understand and accept that the issuing of any prescription is at the sole discretion of the Practitioner, subject to the limitations.Any reference to a ‘prescription’ shall be deemed to apply to repeat prescriptions where applicable.Any prescription that you receive via the Platform is only valid for use at legal UK pharmacies. You understand and agree that any prescriptions you acquire via the Platform are solely for your personal use. You agree to carefully read all information provided to you and to follow the instructions provided by the Practitioner(s), on the prescription(s) itself/themselves and the instructions on the label applied by the pharmacy prior to taking any of the prescribed medicines. You also agree to contact a Practitioner, another doctor or a pharmacist if you have any questions about prescribed medicines or do not fully understand the reasons you have been prescribed any prescribed medicine or the instructions related to the prescribed medicine.We are not responsible for any legal prescriptions provided to you that legal UK Pharmacies refuse to dispense. You accept that it remains an individual Pharmacist’s right to refuse to fulfil any prescription and/or dispense medications when presented with a legal prescription.

Please note:

  • We only provide prescriptions and not medicines. You will be liable for the cost of medication.
  • Prescriptions are for personal use only, and you agree by accepting the prescription that you have no history of substance abuse, alcohol or medication abuse.
  • You must read the patient information pamphlet for all prescribed medication. You must provide the prescriber with an accurate description of your current mental/physical health along with allergies and currently prescribed medications.
  • You agree to seek medical attention immediately should you notice any side effects associated with our medication. This should be with your NHS provider in the first instance.

REFUNDS AND CANCELLATION

Refunds

You will be required to pay the Appointment Charge where you are at fault. In circumstances where a Late Arrival or Missed Appointment is due to your action or omission, you will not be entitled to any refund and you will be required to pay the Appointment Charge and no refund will be given.Disruptions: In the event that we determine that your Appointment is a Disrupted Appointment, we will terminate the relevant Appointment and refund the entire amount. If we determine that the Disrupted Appointment occurred due to your action or omission, we will not be obliged to refund the cost of the Disrupted Appointment.

Circumstances where we are not at fault:

  • You understand and accept that will not provide refunds in circumstances where we are not at fault, such as in the following circumstances (which is NOT AN EXHAUSTIVE LIST but an indication only):
  • If we determine that a Missed Appointment or Disrupted Appointment is due to your actions or omissions and not ours.
  • If you are unable to connect to the Platform or if your connection is interrupted due to a problem with your internet connection, network or Device or otherwise due to your action, omission or default or other circumstances beyond our control;
  • If you do not receive a prescription, as a result of an Appointment via the Platform.
  • If it took longer than the published waiting time on the Platform for your Appointment to start.

Cancellation

  • You can cancel the appointment at any time. However, the amount refunded will be based on the following scenarios:
  • If an appointment is cancelled with more than 7 days notice we will provide a full refund.
  • If an appointment is cancelled between 2 and 7 working days before the appointment, a 50% fee (of the invoice total) will be payable.
  • If an appointment is cancelled within 2 working days of the appointment, then we will not provide any refund and the full invoice amount will be payable.

Please note:

Under certain circumstances, it might not be possible for us to accept a booking and we may be compelled to cancel the same. We reserve the right to refuse or cancel any appointment for any reason at our sole discretion. If your appointment is cancelled after you are charged, the said amount will be reversed back to your original payment method. If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day ‘cooling off period’ where you would otherwise be entitled to cancel and receive a full refund of any appointment fees paid.

PROHIBITED ACTIVITIES

Refunds

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:

  • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
  • Use any information obtained from the Site in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Site in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Site.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
  • Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
  • Except as may be the result of the standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Site.
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.

CONTRIBUTION LICENSE

By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media format and through any media channel.This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you with areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITE AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: _link to your privacy policy here_. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for 
the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Harley Mental Health LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use 
in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Service (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

22. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO ￡10,000.00 POUNDS. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Harley Mental Health LTD
10 Harley Street,
London W1G 9PF
EnglandPhone: (+44)02034883655
admin@hsmh.co.uk

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.