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Childhood ADHD Diagnosis and Treatment

What is
Childhood ADHD?

ADHD is a neurological condition that affects around 5% of the population. It can affect anyone from all different walks of life.

It is important to remember that ADHD is not caused by bad parenting, diet, or social circumstances. It is something that individuals are born with, and this means that symptoms are usually noticed before the age of 13.

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What are the Symptoms of ADHD?

The symptoms of ADHD are varied and can impact on many aspects of an individuals life, whether it be education, occupation, relationships, finances or social circumstances. Common symptoms are as follows:

Inattention

Making careless mistakes / failing to give close attention to details

Difficulties sustaining attention

Difficulties listening and with “zoning out”

Difficulties following through or finishing tasks

Losing or misplacing things

Forgetfulness

Difficulties in organisation and time management

Avoiding and procrastinating tasks

Getting distracted easily

Hyperfocus

Becoming highly focussed for prolonged periods of time to the point you lose track of everything else going on around you. Please note this is for tasks that are particularly mentally stimulating to the individual

Hyperactivity / Impulsivity

Fidgeting (playing with pens, bouncing leg, biting nails, fidgeting with hands/feet)

Physical restlessness

Mental restlessness (racing thoughts, particularly when trying to relax)

Difficulties relaxing

Difficulties with patience and waiting

Difficulties in social situations (being loud, interrupting, talking excessively)

Becoming easily bored

Taking risks

Making spur of the moment decisions

Difficulties Regulating Mood

Mood Swings: Rapid changes in emotional state.

Irritability: Easily frustrated or annoyed by situations.

Quick Temper: Tendency to become angry quickly.

Impatience: Struggling with waiting or delays.

Low Self-Esteem: Negative self-image or lack of confidence.

Inability to Deal with Stress: Difficulty managing pressure or challenging situations.

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Young girl sucking on a lollipop while a boy stands beside her in a park.

What are the Symptoms of ADHD?

The symptoms of ADHD are varied and can impact on many aspects of an individuals life, whether it be education, occupation, relationships, finances or social circumstances. Common symptoms are as follows:

Inattention

  • Making careless mistakes / failing to give close attention to details
  • Difficulties sustaining attention
  • Difficulties listening and with “zoning out”
  • Difficulties following through or finishing tasks
  • Difficulties in organisation and time management
  • Avoiding and procrastinating tasks
  • Losing or misplacing things
  • Forgetfulness
  • Getting distracted easily

Hyperfocus

  • Becoming highly focussed for prolonged periods of time to the point you lose track of everything else going on around you. Please note this is for tasks that are particularly mentally stimulating to the individual

Hyperactivity / Impulsivity

  • Fidgeting (playing with pens, bouncing leg, biting nails, fidgeting with hands/feet)
  • Physical restlessness
  • Mental restlessness (racing thoughts, particularly when trying to relax)
  • Difficulties relaxing
  • Difficulties with patience and waiting
  • Difficulties in social situations (being loud, interrupting, talking excessively)
  • Becoming easily bored
  • Taking risks
  • Making spur of the moment decisions

Difficulties regulating Mood

  • Mood swings
  • Irritability
  • Quick temper
  • Impatience
  • Low self-esteem
  • Inability to deal with stress
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How do we diagnose
Childhood ADHD

At Harley Street Mental Health we diagnose ADHD through the use of a structured clinical interview that has specifically been developed to assess for ADHD in young people. We understand that attending these appointments can be nervous for both the child and individual with parental responsibility, and therefore our experienced psychiatrists will be there to support you throughout the whole assessment.

Prior to your appointment we will need the following things:

01.

Speak to your GP to ensure that they will be able to prescribe medication as part of a shared care agreement once treatment has been completed with our service.If they are not able to prescribe, then your Child’s ADHD care will need to remain 100% private under Harley Street Mental Health.

02.

A summary care record from your GP. This can be accessed through the NHS app, or by phoning your GP directly.

03.

Filled in pre-assessment questionnaires by yourself, the child and someone from your child’s school or learning environment that interacts with them regularly.

  • We expect the individual with parental responsibility to attend these appointments. You will be asked about your child’s development and milestones so it is helpful if you can have this information to hand (when they first walked, talked, potty trained).
  • If you have any school reports or communications showing how your child has progressed this is also very helpful. One thing that we often find very helpful, is if your child’s personal health record / red book is brought along to the appointment.
  • If your child meets the diagnostic criteria, we can talk about the different treatment options that are available and come to a shared decision on how to progress.
  • Prior to the initiation of any treatment we will need to know your child’s height, weight, blood pressure and pulse rate. We will need to know these at each follow up appointment too.
  • After the appointment, your diagnostic report will be emailed to you within 72 hours provided we have received all the questionnaires. If the questionnaires are not completed in time a diagnosis, report, and treatment plan cannot be finalized until these are received. There will be an additional charge if these are received more than 7 days after the appointment. If medication is prescribed this will be sent to your nominated pharmacy within 5 working days of approval.
  • Following the appointment we ask you to book a follow up at least every 4 weeks whilst we titrate your child's medications, monitor side effects and get them stable.

Frequently Asked Questions
(FAQs)

If you can’t find what you’re looking for, our team is here to help. Contact us for personalized guidance.
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A childhood ADHD assessment at Harley Street Mental Health is a comprehensive evaluation designed to identify symptoms of Attention Deficit Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD) in children and young people. Our specialists CAMHS consultant psychiatrists conduct detailed interviews with parents, collect teacher reports, and use gold-standard tools such as the Conners Rating Scales and the DIVA for Children. Our assessments help families receive a clear diagnosis and a personalised treatment plan to support their child’s success at school, at home, and socially.

CAMHS (Child and Adolescent Mental Health Services) provides ADHD assessments through the NHS, but waiting times can often be very long. A private childhood ADHD assessment at Harley Street Mental Health offers faster access, more personalised care, and a thorough evaluation using the same high clinical standards. Our team provides detailed diagnostic reports that are recognised by schools and GPs, helping families access the support they need without delay.

Yes, at Harley Street Mental Health, we recognise that some children struggle primarily with attention and focus issues without being hyperactive. This presentation, historically known as Childhood ADD (Attention Deficit Disorder), is now formally diagnosed as ADHD, Predominantly Inattentive Presentation. Our assessments are designed to accurately diagnose all types of ADHD to ensure your child receives the right support.

Harley Street Mental Health is committed to providing the highest quality private ADHD assessments for children and young people. Our assessments are led by experienced consultant psychiatrists, use gold-standard diagnostic tools, and provide comprehensive reports for school and GP use. Families choose us for our fast access to appointments, compassionate approach, and trusted reputation for delivering the best childhood ADHD assessments in the UK.

After a diagnosis, Harley Street Mental Health provides a full support package, including advice on medication options, behavioural strategies, school accommodations, and emotional support for your child and family. If medication is appropriate, we offer a carefully monitored titration process to find the safest and most effective dose. We also provide ongoing follow-up care to ensure your child continues to thrive. To find out more information about our pricing please visit our pricing page here

Yes, if you are currently on a long NHS CAMHS waiting list for an ADHD assessment, you can access a fast, private childhood ADHD assessment with us. We can provide full diagnostic evaluations and treatment recommendations, and our reports can often be shared with your NHS GP or school to support your child while awaiting further services.

Booking is quick and easy. Simply visit our website, select your service, and choose a suitable time.

Yes, we provide both in-person assessments at 10 Harley Street and secure virtual consultations.

You will receive your detailed assessment report within 3 to 5 days after your consultation.

Absolutely. Our team consists of GMC-registered doctors and accredited specialists following NICE guidelines.

Yes, we offer a straightforward repeat prescription service for ongoing treatment management.

Little girl grimaces and presses her hands to her head in frustration.

How do we treat Childhood ADHD?

Unfortunately there is no cure for ADHD, but it can be managed through advice and support, alongside medications.

There are a number of different medications available to treat ADHD and these will be discussed with you at the appointment.

Each individual can respond differently to medication. What may work ell for one person may not for another which is why we have titration appointments post diagnosis.

The first line medications for ADHD are known as stimulants. They boost and balance levels of neurotransmitters with the aim of improving symptoms of inattention and hyperactivity. They can be prescribed as long acting medications, or shorter acting medications. If these are not tolerated we can discuss alternatives such as non-stimulants.

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Stay informed with expert-written content on ADHD, Autism, and mental well-being. Discover practical advice, latest research, and real-life strategies.

Please note that we are an outpatient service and do not offer emergency services. If you are facing any urgent medical issues, experiencing side effects, or have concerns about your current medication, please dial 999 for immediate medical emergencies, or 111 if this is less urgent

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Order Your Repeat Prescription Here

Conveniently manage your medication with Harley Street Mental Health’s streamlined prescription service.

For individuals who are stable on treatment, and are reporting no new side effects you will be able to order a repeat prescription using the below form.

Please choose the next available appointment and follow the instructions on the booking form.

You will be emailed a questionnaire that you must fill in which will be reviewed by your clinician.

If you clinician is satisfied by the responses to the questionnaire, they will authorize your prescriptions which will be posted within 72 hours of authorization to your nominated pharmacy via Royal Mail first class post.

If the clinician has any questions, they may need to phone you prior to issuing your repeat prescription.

TERMS OF SERVICE

Table of Contents

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Harley Mental Health LTD, doing business as Harley Street Mental Health (“Harley Street Mental Health,” “we,” “us,” or “our”), concerning your access to and use of the https://hsmh.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in England and have our registered office at Kemp House, 160 City Road, London EC1V 2NX. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service from time to time. We will alert you about any changes by updating the “Last Updated” date of these Terms of Service, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Site after the date such revised Terms of Service are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Service prior to you using the Site.

EMERGENCIES

  • Please note that the Harley Street Mental Health platform is NOT to be used in an EMERGENCY situation.
  • IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER 999 AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN-PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE PRACTITIONER CAN NOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.

OUR SERVICES

Harley Street Mental Health offers a Platform that enables You to connect in real-time, to a number of different participating Psychiatrists via the Semble software / website / interface or via in-person sessions in our clinic.

Our Platform is available to you if you are in the United Kingdom (i.e. England, Wales, Scotland, and Northern Ireland). We do not represent that any content available on or through the Platform is appropriate for use or available outside the United Kingdom.

You can use the Platform in order to:

  1. Book an appointment for online consultation with a Psychiatrist via the Platform (“Appointment ”);
  2. Obtain qualified and professional medical advice from the Psychiatrist; and
  3. If agreed with the Psychiatrist during the Appointment, you may also obtain prescriptions for the certain medication(s),
    Please Note:
    We do not guarantee that a video consultation or in-person consultation via our service is the best course of action for your medical treatment.
    You must read through the terms of service for Semble, prior to utilising their software and booking an appointment.

In relation to our Services:

Appointments are subject to availability. Appointment times are subject to change and are only made available to you at our sole discretion.

In the event that:

  • you require medical advice and you are unable to access the platform for whatever reason;
  • there are no Appointments available to suit your requirements;
  • you miss an appointment for whatever reason;
  • you lose connection to the Platform during an Appointment;
  • your Appointment is cancelled, including as a result of a Practitioner being unavailable;
  • It is your sole responsibility to book an alternative appointment with us.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Service, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

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By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Service; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

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You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

ELECTRONIC MEDICAL RECORDS

An electronic medical record (“ EMR ”) is created for you to document (by way of consultation with a Practitioner only), store, and access your personal health information online, including:

  • medical history;
  • current health conditions;
  • symptoms;
  • complaints;
  • allergies; and
  • medications,

and for your Practitioner to record the results of his or her consultations with you in accordance with his or her obligations under applicable UK law. Your Practitioner may attach to your EMR any information provided or collected as part of an Appointment (which may be made up of video, chat messages, pictures exchanged, or snapped). If you want a particular detail added to your EMR it is your responsibility to express this to your Practitioner during an Appointment. By using the Platform, you agree that Harley Street Mental Health and the Practitioners shall be permitted to use your EMR for the purposes of providing the Services and facilitating your care. Such use shall always be in compliance with applicable law and our Privacy and Cookies Policy.

ISSUING PRESCRIPTION

You understand and accept there is no guarantee whatsoever that you will be issued or provided with a prescription for any medication. You understand and accept that the issuing of any prescription is at the sole discretion of the Practitioner, subject to the limitations.Any reference to a ‘prescription’ shall be deemed to apply to repeat prescriptions where applicable.Any prescription that you receive via the Platform is only valid for use at legal UK pharmacies. You understand and agree that any prescriptions you acquire via the Platform are solely for your personal use. You agree to carefully read all information provided to you and to follow the instructions provided by the Practitioner(s), on the prescription(s) itself/themselves and the instructions on the label applied by the pharmacy prior to taking any of the prescribed medicines. You also agree to contact a Practitioner, another doctor or a pharmacist if you have any questions about prescribed medicines or do not fully understand the reasons you have been prescribed any prescribed medicine or the instructions related to the prescribed medicine.We are not responsible for any legal prescriptions provided to you that legal UK Pharmacies refuse to dispense. You accept that it remains an individual Pharmacist’s right to refuse to fulfil any prescription and/or dispense medications when presented with a legal prescription.

Please note:

  • We only provide prescriptions and not medicines. You will be liable for the cost of medication.
  • Prescriptions are for personal use only, and you agree by accepting the prescription that you have no history of substance abuse, alcohol or medication abuse.
  • You must read the patient information pamphlet for all prescribed medication. You must provide the prescriber with an accurate description of your current mental/physical health along with allergies and currently prescribed medications.
  • You agree to seek medical attention immediately should you notice any side effects associated with our medication. This should be with your NHS provider in the first instance.

REFUNDS AND CANCELLATION

Refunds

You will be required to pay the Appointment Charge where you are at fault. In circumstances where a Late Arrival or Missed Appointment is due to your action or omission, you will not be entitled to any refund and you will be required to pay the Appointment Charge and no refund will be given.Disruptions: In the event that we determine that your Appointment is a Disrupted Appointment, we will terminate the relevant Appointment and refund the entire amount. If we determine that the Disrupted Appointment occurred due to your action or omission, we will not be obliged to refund the cost of the Disrupted Appointment.

Circumstances where we are not at fault:

  • You understand and accept that will not provide refunds in circumstances where we are not at fault, such as in the following circumstances (which is NOT AN EXHAUSTIVE LIST but an indication only):
  • If we determine that a Missed Appointment or Disrupted Appointment is due to your actions or omissions and not ours.
  • If you are unable to connect to the Platform or if your connection is interrupted due to a problem with your internet connection, network or Device or otherwise due to your action, omission or default or other circumstances beyond our control;
  • If you do not receive a prescription, as a result of an Appointment via the Platform.
  • If it took longer than the published waiting time on the Platform for your Appointment to start.

Cancellation

  • You can cancel the appointment at any time. However, the amount refunded will be based on the following scenarios:
  • If an appointment is cancelled with more than 7 days notice we will provide a full refund.
  • If an appointment is cancelled between 2 and 7 working days before the appointment, a 50% fee (of the invoice total) will be payable.
  • If an appointment is cancelled within 2 working days of the appointment, then we will not provide any refund and the full invoice amount will be payable.

Please note:

Under certain circumstances, it might not be possible for us to accept a booking and we may be compelled to cancel the same. We reserve the right to refuse or cancel any appointment for any reason at our sole discretion. If your appointment is cancelled after you are charged, the said amount will be reversed back to your original payment method. If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day ‘cooling off period’ where you would otherwise be entitled to cancel and receive a full refund of any appointment fees paid.

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We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: _link to your privacy policy here_. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for 
the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Harley Mental Health LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use 
in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Service (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

22. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO ￡10,000.00 POUNDS. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Harley Mental Health LTD
10 Harley Street,
London W1G 9PF
EnglandPhone: (+44)02034883655
admin@hsmh.co.uk

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.