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NHS Right to Choose Assessments

Harley Street Mental Health is commissioned by the NHS to provide specialist neurodevelopmental assessments for adults in specific areas of England.

At present, we provide:

  • Adult Autism Assessments for people registered with a West Yorkshire ICB GP
  • Adult ADHD Assessments (including treatment and review) for people registered with a Norfolk & Waveney ICB GP
  • Right to Choose Adult Autism Assessments, and Adult ADHD Assessments (including treatment and Review for patients registered with a GP in England)

These assessments are NHS-funded, so there is no cost to you, but you must be referred by your GP.

Get in touch

Right to Choose Patients – Adult ADHD

This NHS service is for:

Adults aged 18 or over

Living in England, and are registered with a GP Practice in England

Wishing to Exercise their Right to Choose HSMH for a Virtual ADHD Assessment and Management

How to be referred (step-by-step)

01.

Make an Appointment with your GP

Start by speaking to your GP about the symptoms you’re experiencing.

If your GP feels that ADHD may be a possibility and that a specialist assessment is needed, you have the right under NHS Right to Choose to ask for a referral to Harley Street Mental Health.
Please note that Right to Choose referrals must be made by your GP, as we’re unable to accept self-referrals through this route.

02.

Complete the following Documents and take to your GP Appointment

It may help to bring a short covering letter for your GP, along with a completed ASRS (Adult ADHD Self-Report Scale), when you discuss your concerns. This can support your GP in deciding whether your symptoms may be consistent with ADHD.

  • You can download and complete the ASRS form here
  • You can use the template letter provided here. The template letter also includes the full referral document that your GP will need to complete so please do ensure they receive this
  • If you are using your own template letter, please ensure your GP completes the referral document here and sends across to our Right to Choose email which is hsmh.adhd.rtc@nhs.net

Please remember to add your personal details, including your email address and contact number, and address the letter to your GP.

03.

Ask your GP to refer to us

Please ensure that your GP completes the referral documentation here, and attaches a letter containing

  • Personal Details (including email address)
  • A summary of your care
  • A completed ASRS questionnaire
  • The need for an Adult ADHD assessment under Right to Choose

Stating that the referral is to Harley Street Mental Health, 128 City Road, London, United Kingdom, EC1V 2NX

Right to Choose Patients – Adult Autism

This NHS service is for:

Adults aged 18 or over

Living in England, and are registered with a GP Practice in England

Wishing to Exercise their Right to Choose with HSMH for a Virtual Adult Autism Assessment

How to be referred (step-by-step)

01.

Make an Appointment with your GP

Start by speaking to your GP about the symptoms you’re experiencing.

If your GP feels that Autism may be a possibility and that a specialist assessment is needed, you have the right under NHS Right to Choose to ask for a referral to Harley Street Mental Health.

Please note that Right to Choose referrals must be made by your GP, as we’re unable to accept self-referrals through this route.

02.

Complete the following Documents and take to your GP Appointment

It may help to bring a short covering letter for your GP, along with a completed AQ-10 (Autism Quotient), when you discuss your concerns. This can support your GP in deciding whether your symptoms may be consistent with Autism.

  • You can download and complete the AQ-10 form here
  • You can use the template letter provided here. The template letter also includes the full referral document that your GP will need to complete so please do ensure they receive this
  • If you are using your own template letter, please ensure your GP completes the referral document here and sends across to our Adult Autism Right to Choose email which is hsmh.adult.autism.rtc@nhs.net

Please remember to add your personal details, including your email address and contact number, and address the letter to your GP.

03.

Ask your GP to refer to us

Please ensure that your GP completes the referral documentation here, and attaches a letter containing

  • Personal Details (including email address)
  • A summary of your care
  • A completed AQ10 questionnaire
  • The need for an Adult Autism assessment under Right to Choose
  • Stating that the referral is to Harley Street Mental Health, 128 City Road, London, United Kingdom, EC1V 2NX

Adult ADHD Assessments – Norfolk & Waveny ICB

This NHS service is for:

Adults aged 18 or over

Registered with a GP in the Norfolk & Waveney ICB area.

Who need an adult ADHD assessment, diagnosis and (where appropriate) treatment and ongoing review.

How to be referred (step-by-step)

01.

Speak to your GP

Book an appointment with your GP and explain your difficulties and why you are seeking an ADHD assessment. You can tell them that Harley Street Mental Health is an approved provider under the Norfolk & Waveney Adult ADHD Framework.

02.

Your GP completes the ADHD referral form

Your GP will need to complete the Adult ADHD Framework referral document for Harley Street Mental Health and attach relevant information (for example, medication history, physical health conditions, and any previous mental health reports).

03.

GP sends the referral to us

Your GP should email the completed referral form and supporting information to:

hsmh.nwadhdreferrals@nhs.net – Click here to download the form

(For NHS staff: referrals may also be submitted via the agreed NHS electronic referral route; please attach the Harley Street Mental Health referral template wherever possible.)

04.

Acknowledgement and Initial Contact

Once we receive your your GP referral:

  • We aim to acknowledge the referral within one working day
We aim to make initial contact with you within 10 working days to:
 
  • Confirm we have your referral
  • Explain the ADHD assessment pathway
  • Discuss your preferences and any reasonable adjustments you may need (for example format of information, sensory needs, preferred times of day)

05.

Pre-assessment forms

You will then be sent a pre-assessment pack, which may include:

• Registration and consent forms (including ID checks and capacity)
• Questionnaires about your current symptoms and their impact
• Forms for someone who knows you well (for example a partner, relative or close friend)
• Medical / physical health questionnaires
 

These are normally completed electronically, but we can provide alternative formats or support by phone or video if needed.

06.

Your ADHD Assessment (remote)

You will then be sent a pre-assessment pack, which may include:

• Registration and consent forms (including ID checks and capacity)
• Questionnaires about your current symptoms and their impact
• Forms for someone who knows you well (for example a partner, relative or close friend)
• Medical / physical health questionnaires
 

These are normally completed electronically, but we can provide alternative formats or support by phone or video if needed.

07.

Diagnosis, report and treatment planning

After the assessment:

• We prepare a comprehensive written report for you and your GP, summarising the assessment, confirming whether you meet diagnostic criteria for ADHD, and outlining recommendations (medication and non-medication options, reasonable adjustments, and further referrals if needed). The report is usually issued within 10 working days of the end of the assessment.
 
• You will have the opportunity for a structured educational discussion about your diagnosis, how ADHD affects you, and how to use your strengths.

If medication is appropriate and you wish to proceed, we will discuss:

• The different medication options
• Benefits, risks and side-effects
• Monitoring requirements
• How we will work alongside your GP

08.

Titration, prescribing and follow-up

If you start medication, we will:

• Titrate (adjust) the dose gradually to find the lowest effective dose
• Arrange appropriate physical health monitoring (for example blood pressure, pulse, weight)
• Provide regular follow-up appointments during titration
• Work with your GP to set up shared care wherever possible, so that your prescriptions and routine monitoring can be transferred back to primary care

If your GP cannot take over prescribing under shared care, Harley Street Mental Health will continue to provide ongoing prescribing and annual reviews in line with the Framework requirements.

If you miss appointments, we will make reasonable efforts to contact you (for example by phone and letter/email) before considering discharge, and will always inform your GP.

Adult Autism Assessments – West Yorkshire ICB

This NHS service is for:

Adults aged 18 or over

Registered with a GP in the West Yorkshire ICB area (Leeds, Bradford, Wakefield, Kirklees, Calderdale)

Who need an adult autism assessment only

If you also need an ADHD assessment, you will not be eligible for this particular autism service. Your GP will need to consider other local ADHD referral options.

How to be referred (step-by-step)

01.

Speak to your GP

Book an appointment with your GP and explain your concerns about possible autism. You can mention that Harley Street Mental Health is commissioned by West Yorkshire ICB to provide adult autism assessments.

02.

Your GP completes the Autism referral form

Your GP will need to complete a West Yorkshire Adult Autism Assessment referral form for Harley Street Mental Health and attach any relevant letters or reports (for example from mental health services or previous assessments).

03.

GP sends the referral to us

Your GP should email the completed referral form and supporting information to:

hsmh.wyicb.adult.autism.referrals@nhs.net – Click here to download the form

04.

Early contact and reasonable adjustments

Once your referral has been accepted onto the pathway, we aim to contact you within one working day to:

  • Confirm we have received your referral
  • Check your preferred way to communicate (email, phone, text, letter)
  • Ask about any reasonable adjustments you may need (for example, longer appointments, specific times of day, easy-read information, presence of a supporter, interpreter, or quiet waiting space)
  • Discuss whether you would prefer in-person assessment at our Leeds clinic or online via secure video

All agreed adjustments are recorded so the clinical team can plan around your needs.

05.

Pre-assessment questionnaires

You will then receive a pre-assessment pack, which may include:

  • Consent and capacity forms
  • A background / developmental questionnaire
  • Standard autism questionnaires and other psychometric measures

These can usually be completed online, on paper, or with support (for example via phone or video). If any parts are difficult, we will help you work through them. These questionnaires will take some time to complete, and we would encourage you to be as detailed as possible in your responses. Some questionnaires will require input from friends and family members that can comment on your symptoms

06.

Your assessment appointment

Your assessment will usually involve:

  • A detailed conversation about your current experiences (social communication, sensory sensitivities, routines, interests, mental health, and daily living)
  • A developmental history, ideally involving someone who knew you in childhood (such as a parent, carer or older relative), if available
  • Exploration of strengths as well as challenges, and of any co-occurring mental health difficulties

We generally recommend in-person assessment in Leeds, as this allows us to observe social communication and sensory responses more easily, but remote assessment is also available where this better meets your needs or preferences.

07.

Your report and feedback

After your assessment:

  • A detailed written report is prepared, summarising the assessment, stating whether you meet criteria for autism, and outlining practical recommendations and adjustments
  • The report is usually shared securely with you and your GP within around 7–10 working days of the final assessment appointment

Service Pathway

  • You will be offered a feedback appointment to go through the outcome, ask questions and think together about next steps

08.

Post-diagnostic support and signposting

In feedback we will:

  • Discuss how the findings relate to your lived experience and strengths
  • Explore practical strategies (sensory and environmental adjustments, pacing, communication strategies)
  • Signpost you to relevant supports in your local area (for example autism charities, peer support groups, employment support, Access to Work, talking therapies, or advice agencies)

Service Pathway

If your assessment indicates you may need further input from other services (for example community mental health teams, learning disability services, social care or ADHD services), and you agree, we will prepare a focused clinical handover for your GP or the receiving service.

If you disengage or miss appointments, a senior clinician will review your case rather than you being automatically discharged. You and your GP can be re-referred in future if circumstances change.

Frequently Asked Questions
(FAQs)

If you can’t find what you’re looking for, our team is here to help. Contact us for personalized guidance.

Get In Touch
Your GP must follow local ICB rules on duplicate referrals and waiting list transfers.

In many cases, referral into our service may still be possible to reduce waiting times, but the decision rests with your GP and ICB. We accept referrals where permitted.
After Autism diagnosis:
• You receive a detailed report and feedback appointment
• We discuss strengths, needs and practical adjustments
• Signposting to relevant autism support services is provided

After ADHD diagnosis:
• You receive a full written report
• If medication is appropriate, titration and monitoring are provided
• Shared care with your GP is arranged where possible, or we continue prescribing if not
If you need to cancel or rearrange, please let us know early.

If you miss an appointment without contacting us, we will try to reach you before considering discharge.
A senior clinician reviews any decision to close your care episode, and your GP will be informed.
Timeframes vary depending on demand, but we aim to:
• Acknowledge referrals within 1 working day
• Make initial contact within ~10 working days (ADHD) or sooner (autism)
• Complete assessment and report within ~40 working days where capacity allows

We will inform you and your GP if waiting times change.
No. The West Yorkshire autism contract covers autism assessment only.

If ADHD appears to be a concern, we will explain this and advise your GP on appropriate local referral options.
During an Adult ADHD assessment (remote):
• Your questionnaires and observer reports are reviewed
• Attention, organisation, impulsivity and activity levels are explored
• Full developmental and psychiatric history is taken
• Co-existing conditions and risks are assessed

A diagnostic decision is made and next steps explained.
During an Adult Autism assessment, the clinician will:
• Explore your current strengths and challenges
• Take a detailed developmental history
• Discuss social communication, routines, sensory experiences
• Use structured tools/questionnaires

A multidisciplinary decision is made, followed by personalised recommendations.
West Yorkshire Adult Autism:
• Usually in person at our Leeds clinic
• Remote appointments available if appropriate

Norfolk & Waveney Adult ADHD:
• Remote (online) only, in line with the ADHD Framework.

We will discuss preferences and adjustments during initial contact.
No. If you are accepted via one of these NHS pathways, your assessment (and ADHD treatment/follow-up where applicable) is fully NHS funded.
No. GP referral is required for these NHS-funded pathways.

Referral routes:
• West Yorkshire autism: hsmh.wyicb.adult.autism.referrals@nhs.net
• Norfolk & Waveney ADHD: hsmh.nwadhdreferrals@nhs.net or the agreed electronic referral route.

Book Your Mental Health Assessment Today

Order Your Repeat Prescription Here

Conveniently manage your medication with Harley Street Mental Health’s streamlined prescription service.

For individuals who are stable on treatment, and are reporting no new side effects you will be able to order a repeat prescription using the below form.

Please choose the next available appointment and follow the instructions on the booking form.

You will be emailed a questionnaire that you must fill in which will be reviewed by your clinician.

If you clinician is satisfied by the responses to the questionnaire, they will authorize your prescriptions which will be posted within 72 hours of authorization to your nominated pharmacy via Royal Mail first class post.

If the clinician has any questions, they may need to phone you prior to issuing your repeat prescription.

TERMS OF SERVICE

Table of Contents

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Harley Mental Health LTD, doing business as Harley Street Mental Health (“Harley Street Mental Health,” “we,” “us,” or “our”), concerning your access to and use of the https://hsmh.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in England and have our registered office at Kemp House, 160 City Road, London EC1V 2NX. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service from time to time. We will alert you about any changes by updating the “Last Updated” date of these Terms of Service, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Site after the date such revised Terms of Service are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Service prior to you using the Site.

EMERGENCIES

  • Please note that the Harley Street Mental Health platform is NOT to be used in an EMERGENCY situation.
  • IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER 999 AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN-PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE PRACTITIONER CAN NOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.

OUR SERVICES

Harley Street Mental Health offers a Platform that enables You to connect in real-time, to a number of different participating Psychiatrists via the Semble software / website / interface or via in-person sessions in our clinic.

Our Platform is available to you if you are in the United Kingdom (i.e. England, Wales, Scotland, and Northern Ireland). We do not represent that any content available on or through the Platform is appropriate for use or available outside the United Kingdom.

You can use the Platform in order to:

  1. Book an appointment for online consultation with a Psychiatrist via the Platform (“Appointment ”);
  2. Obtain qualified and professional medical advice from the Psychiatrist; and
  3. If agreed with the Psychiatrist during the Appointment, you may also obtain prescriptions for the certain medication(s),
    Please Note:
    We do not guarantee that a video consultation or in-person consultation via our service is the best course of action for your medical treatment.
    You must read through the terms of service for Semble, prior to utilising their software and booking an appointment.

In relation to our Services:

Appointments are subject to availability. Appointment times are subject to change and are only made available to you at our sole discretion.

In the event that:

  • you require medical advice and you are unable to access the platform for whatever reason;
  • there are no Appointments available to suit your requirements;
  • you miss an appointment for whatever reason;
  • you lose connection to the Platform during an Appointment;
  • your Appointment is cancelled, including as a result of a Practitioner being unavailable;
  • It is your sole responsibility to book an alternative appointment with us.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Service, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Service; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site will not violate any applicable law or regulation.If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

ELECTRONIC MEDICAL RECORDS

An electronic medical record (“ EMR ”) is created for you to document (by way of consultation with a Practitioner only), store, and access your personal health information online, including:

  • medical history;
  • current health conditions;
  • symptoms;
  • complaints;
  • allergies; and
  • medications,

and for your Practitioner to record the results of his or her consultations with you in accordance with his or her obligations under applicable UK law. Your Practitioner may attach to your EMR any information provided or collected as part of an Appointment (which may be made up of video, chat messages, pictures exchanged, or snapped). If you want a particular detail added to your EMR it is your responsibility to express this to your Practitioner during an Appointment. By using the Platform, you agree that Harley Street Mental Health and the Practitioners shall be permitted to use your EMR for the purposes of providing the Services and facilitating your care. Such use shall always be in compliance with applicable law and our Privacy and Cookies Policy.

ISSUING PRESCRIPTION

You understand and accept there is no guarantee whatsoever that you will be issued or provided with a prescription for any medication. You understand and accept that the issuing of any prescription is at the sole discretion of the Practitioner, subject to the limitations.Any reference to a ‘prescription’ shall be deemed to apply to repeat prescriptions where applicable.Any prescription that you receive via the Platform is only valid for use at legal UK pharmacies. You understand and agree that any prescriptions you acquire via the Platform are solely for your personal use. You agree to carefully read all information provided to you and to follow the instructions provided by the Practitioner(s), on the prescription(s) itself/themselves and the instructions on the label applied by the pharmacy prior to taking any of the prescribed medicines. You also agree to contact a Practitioner, another doctor or a pharmacist if you have any questions about prescribed medicines or do not fully understand the reasons you have been prescribed any prescribed medicine or the instructions related to the prescribed medicine.We are not responsible for any legal prescriptions provided to you that legal UK Pharmacies refuse to dispense. You accept that it remains an individual Pharmacist’s right to refuse to fulfil any prescription and/or dispense medications when presented with a legal prescription.

Please note:

  • We only provide prescriptions and not medicines. You will be liable for the cost of medication.
  • Prescriptions are for personal use only, and you agree by accepting the prescription that you have no history of substance abuse, alcohol or medication abuse.
  • You must read the patient information pamphlet for all prescribed medication. You must provide the prescriber with an accurate description of your current mental/physical health along with allergies and currently prescribed medications.
  • You agree to seek medical attention immediately should you notice any side effects associated with our medication. This should be with your NHS provider in the first instance.

REFUNDS AND CANCELLATION

Refunds

You will be required to pay the Appointment Charge where you are at fault. In circumstances where a Late Arrival or Missed Appointment is due to your action or omission, you will not be entitled to any refund and you will be required to pay the Appointment Charge and no refund will be given.Disruptions: In the event that we determine that your Appointment is a Disrupted Appointment, we will terminate the relevant Appointment and refund the entire amount. If we determine that the Disrupted Appointment occurred due to your action or omission, we will not be obliged to refund the cost of the Disrupted Appointment.

Circumstances where we are not at fault:

  • You understand and accept that will not provide refunds in circumstances where we are not at fault, such as in the following circumstances (which is NOT AN EXHAUSTIVE LIST but an indication only):
  • If we determine that a Missed Appointment or Disrupted Appointment is due to your actions or omissions and not ours.
  • If you are unable to connect to the Platform or if your connection is interrupted due to a problem with your internet connection, network or Device or otherwise due to your action, omission or default or other circumstances beyond our control;
  • If you do not receive a prescription, as a result of an Appointment via the Platform.
  • If it took longer than the published waiting time on the Platform for your Appointment to start.

Cancellation

  • You can cancel the appointment at any time. However, the amount refunded will be based on the following scenarios:
  • If an appointment is cancelled with more than 7 days notice we will provide a full refund.
  • If an appointment is cancelled between 2 and 7 working days before the appointment, a 50% fee (of the invoice total) will be payable.
  • If an appointment is cancelled within 2 working days of the appointment, then we will not provide any refund and the full invoice amount will be payable.

Please note:

Under certain circumstances, it might not be possible for us to accept a booking and we may be compelled to cancel the same. We reserve the right to refuse or cancel any appointment for any reason at our sole discretion. If your appointment is cancelled after you are charged, the said amount will be reversed back to your original payment method. If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day ‘cooling off period’ where you would otherwise be entitled to cancel and receive a full refund of any appointment fees paid.

PROHIBITED ACTIVITIES

Refunds

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:

  • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
  • Use any information obtained from the Site in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Site in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Site.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
  • Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
  • Except as may be the result of the standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Site.
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.

CONTRIBUTION LICENSE

By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media format and through any media channel.This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you with areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITE AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: _link to your privacy policy here_. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for 
the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Harley Mental Health LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use 
in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Service (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

22. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO ￡10,000.00 POUNDS. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Harley Mental Health LTD
10 Harley Street,
London W1G 9PF
EnglandPhone: (+44)02034883655
admin@hsmh.co.uk

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.