What Is the Difference Between a Virtual and In-Person Psychiatric Assessment at Harley Street Mental Health?

At Harley Street Mental Health, you can choose between a virtual psychiatric assessment (video consultation) or an in-person psychiatric assessment at our prestigious clinic at 10 Harley Street, London. Clinically, both options are equally thorough , the assessment process, diagnostic standards, and treatment recommendations are exactly the same.

Some people simply feel more comfortable speaking face-to-face, especially when discussing sensitive or complex mental health concerns. For that reason, we always offer the option of attending in person at our discreet, welcoming clinic in the heart of London’s medical district. Others may prefer the convenience and privacy of a virtual assessment from their own home. Whichever option you choose, you can be assured of the same high-quality care, attention to detail, and personalised support from our expert psychiatrists.

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Order Your Repeat Prescription Here

Conveniently manage your medication with Harley Street Mental Health’s streamlined prescription service.

For individuals who are stable on treatment, and are reporting no new side effects you will be able to order a repeat prescription using the below form.

Please choose the next available appointment and follow the instructions on the booking form.

You will be emailed a questionnaire that you must fill in which will be reviewed by your clinician.

If you clinician is satisfied by the responses to the questionnaire, they will authorize your prescriptions which will be posted within 72 hours of authorization to your nominated pharmacy via Royal Mail first class post.

If the clinician has any questions, they may need to phone you prior to issuing your repeat prescription.

Complaints

At Harley Street Mental Health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.