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Do you store my answers?

By / August 19, 2026

No. The questionnaires are designed to be scored by JavaScript in your browser, so your answers do not reach HSMH’s servers and there is nothing for HSMH to store or read. The wait-time checker is separate and does send your postcode to an external lookup service.

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Order Your Repeat Prescription Here

Conveniently manage your medication with Harley Street Mental Health’s streamlined prescription service.

For individuals who are stable on treatment, and are reporting no new side effects you will be able to order a repeat prescription using the below form.

Please choose the next available appointment and follow the instructions on the booking form.

You will be emailed a questionnaire that you must fill in which will be reviewed by your clinician.

If you clinician is satisfied by the responses to the questionnaire, they will authorize your prescriptions which will be posted within 72 hours of authorization to your nominated pharmacy via Royal Mail first class post.

If the clinician has any questions, they may need to phone you prior to issuing your repeat prescription.

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.