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ADHD and Alcohol: Understanding the Link Between ADHD and Substance Use in Adults

  • Suits You Media
  • March 15, 2026
  • Edited 6 hours ago

ADHD and Alcohol: Understanding the Link Between ADHD and Substance Use in Adults

For many adults with ADHD, alcohol and substances are not simply a lifestyle choice. They are, at least in part, a way of managing a brain that never seems to switch off, a nervous system that is chronically under or overstimulated, and emotions that can feel impossible to regulate without some form of chemical assistance. Understanding this connection is not about excusing substance use. It is about addressing it effectively, and that requires understanding ADHD first.

Research consistently shows that adults with ADHD are significantly more likely to develop problems with alcohol and substance use than the general population. According to NICE guideline NG87, substance misuse is one of the most common comorbidities associated with adult ADHD, and the two conditions frequently co-exist in ways that complicate both diagnosis and treatment.

This guide is written for adults across the UK who are wondering whether there is a connection between their ADHD and their relationship with alcohol or other substances, for families trying to understand what they are seeing, and for anyone who suspects that ADHD may be driving patterns of use that have never responded well to standard support.

Why Adults with ADHD Are at Higher Risk of Substance Use Problems

The relationship between ADHD and substance use is not coincidental. It has a clear neurological basis that helps explain why so many adults with the condition develop problematic patterns of use, often without fully understanding why.

Self-Medication

The most widely recognised mechanism is self-medication. Adults with undiagnosed or untreated ADHD frequently discover, often by accident in adolescence or early adulthood, that certain substances produce effects that make their ADHD symptoms temporarily more manageable.

Alcohol, for example, can quiet the internal noise and restlessness of ADHD, reduce social anxiety, and create a temporary sense of calm that the ADHD brain rarely experiences naturally. Cannabis can similarly reduce overstimulation and racing thoughts for some people. Stimulant substances such as cocaine or amphetamines can produce a temporary focus and motivation that mirrors the effect of prescribed ADHD medication.

None of these are effective or sustainable treatments. All carry significant risks of dependence and harm. But understanding them as responses to an unmet neurological need, rather than simply as recreational choices or moral failures, is essential for addressing them compassionately and effectively.

Impulsivity and Risk-Taking

Impulsivity is a core feature of ADHD, and it significantly increases the risk of substance experimentation and escalation. Adults with ADHD are more likely to try substances, less likely to pause before using, and less able to anticipate or weigh the longer-term consequences of their use. The impulsive brain does not naturally slow down to consider risk in the way a neurotypical brain might.

Emotional Dysregulation

Emotional dysregulation, which is one of the most significant but least discussed features of ADHD, plays an important role in substance use. Adults with ADHD often experience emotions with greater intensity and less natural regulation than neurotypical people. Alcohol and other substances can provide a rapid, accessible way of managing emotional pain, frustration, anxiety, or the exhaustion of masking ADHD throughout a working day.

Our article on rejection sensitive dysphoria covers the emotional intensity that characterises many adults with ADHD and helps explain why emotional regulation is such a significant driver of substance use in this population.

Boredom and Under-Stimulation

The ADHD brain requires a higher level of stimulation than a neurotypical brain to feel engaged and alert. In the absence of sufficient stimulation, many adults with ADHD experience a profound and uncomfortable boredom that is qualitatively different from ordinary low mood or restlessness. Alcohol and substances can temporarily fill this stimulation gap, providing novelty, intensity, and relief from the flatness of under-stimulation.

The Chicken and Egg Problem: Which Came First

One of the most common questions in this area is whether ADHD leads to substance use or whether substance use causes ADHD-like symptoms. The evidence is fairly clear that ADHD typically precedes substance use problems, with ADHD symptoms present in childhood and substance use developing in adolescence or early adulthood as a response to unmet neurological needs.

However, prolonged heavy use of alcohol or other substances can also worsen ADHD symptoms significantly. Alcohol disrupts sleep, which in turn worsens attention and executive function. It depletes dopamine over time, which compounds the very deficiencies that ADHD creates. Cannabis, particularly with heavy long-term use, can impair working memory and motivation in ways that are very difficult to distinguish from ADHD itself.

This bidirectional relationship means that accurate assessment requires careful clinical attention to the timeline of symptoms and use. Our article on ADHD in adults explains how the condition presents across the lifespan and may help clarify whether ADHD symptoms pre-date substance use.

Why ADHD and Substance Use Are So Often Missed Together

When an adult presents to their GP or a mental health service with alcohol problems, ADHD is rarely the first thing anyone looks for. Substance use services are focused on the substance use. Mental health services may address the anxiety or depression that is also present. The underlying ADHD, which may be driving all of these presentations, is often missed entirely.

Conversely, when an adult is assessed for ADHD, current or recent heavy substance use can make assessment more complex. Some clinicians will decline to assess until substance use has been addressed, which can leave patients in a circular situation where they cannot get ADHD support because of their substance use, and cannot fully address their substance use because their ADHD is untreated.

The most effective approach is integrated, addressing both conditions simultaneously with clinicians who understand the relationship between them. A specialist psychiatric assessment that takes full account of both ADHD and substance use history is the foundation of this integrated approach.

Signs That ADHD May Be Driving Your Relationship with Alcohol

You may want to explore an ADHD assessment if you recognise several of the following patterns alongside your substance use:

  • You use alcohol primarily to calm your mind, reduce internal restlessness, or manage social anxiety rather than purely for pleasure
  • You have a long history of attention difficulties, impulsivity, and disorganisation that predates your substance use
  • Standard alcohol treatment or counselling has helped with some aspects of your use but has never fully resolved the underlying drive to drink
  • You find abstinence particularly difficult because sobriety increases rather than decreases your sense of restlessness and discomfort
  • You have been diagnosed with anxiety or depression alongside your alcohol use, but treatment for those conditions has only partially addressed your difficulties
  • You struggle significantly with boredom and find it very hard to tolerate low-stimulation environments or periods of inactivity
  • Other people in your family have ADHD or have experienced similar patterns of behaviour and substance use

These patterns do not confirm a diagnosis, but they are clinically significant. A specialist assessment is the only way to get a clear answer.

Treatment: Addressing Both ADHD and Substance Use Together

The most effective treatment approach for adults with both ADHD and substance use difficulties is integrated treatment that addresses both conditions rather than treating them separately or sequentially.

ADHD Assessment and Diagnosis

The starting point is a thorough specialist assessment that takes full account of your complete history, including your substance use. A good specialist will not dismiss your ADHD symptoms because of your substance use, but will carefully consider how the two interact and what the most appropriate treatment sequence is for your specific situation.

At Harley Street Mental Health, our GMC-registered specialist psychiatrists are experienced in assessing ADHD in the context of complex presentations including comorbid substance use. All assessments meet the standards set out in NICE guideline NG87. You can find out more on our adult ADHD assessment page or our psychiatric assessment page.

ADHD Medication

The question of whether to prescribe ADHD medication to someone with current substance use problems requires careful clinical judgement. In many cases, treating ADHD effectively actually reduces the drive toward substance use by addressing the underlying neurological need that the substance was serving. Research supports the use of non-stimulant ADHD medications, and in some cases carefully monitored stimulant medications, in adults with ADHD and substance use difficulties.

Our guide to ADHD medication including Vyvanse, Concerta, and Ritalin explains the available options and the clinical considerations involved in choosing the most appropriate treatment.

Psychological Therapies

CBT adapted for ADHD can address the impulsivity, emotional dysregulation, and negative thinking patterns that drive substance use in this population. Our article on CBT and its role in adult ADHD management explains this approach in detail. Motivational interviewing and substance-specific CBT may also be recommended depending on the severity of use.

Wider Support

Mind and ADHD UK both offer resources and community support for adults navigating the intersection of ADHD and mental health, including substance use. The NHS also provides alcohol and substance use support services that can be accessed alongside specialist ADHD treatment.

NHS or Private: Getting the Right Assessment

Many adults with ADHD and substance use difficulties find that standard NHS pathways do not adequately address the complexity of their situation. Substance use services focus on the substance. ADHD services may decline to assess in the presence of active use. Mental health services address anxiety or depression without identifying the underlying ADHD.

A private specialist assessment offers a more integrated and individually tailored approach. Our comparison of NHS vs private ADHD assessment covers the key differences, and our pricing page provides full details of what is included in our assessments. Visit our clinicians page to read about the specialist team.

Frequently Asked Questions

Is there a proven link between ADHD and alcohol use?

Yes. Research consistently shows that adults with ADHD are significantly more likely to develop alcohol use problems than the general population. The link is driven by a combination of self-medication, impulsivity, emotional dysregulation, and the need for stimulation that characterises the ADHD brain. Addressing ADHD effectively often reduces the drive toward problematic alcohol use.

Can alcohol make ADHD worse?

Yes. While alcohol may temporarily reduce some ADHD symptoms such as restlessness and anxiety, regular heavy use worsens ADHD over time. It disrupts sleep, depletes dopamine, impairs working memory and executive function, and compounds the very neurological difficulties that ADHD creates. Long-term heavy alcohol use can make it very difficult to distinguish ADHD symptoms from alcohol-related cognitive impairment.

Will treating my ADHD help with my alcohol use?

For many people, yes. When ADHD is effectively treated, the neurological need that alcohol was serving is partially or fully met through legitimate means. Many adults with ADHD describe a significant reduction in their desire to drink once their ADHD symptoms are well managed through medication and therapy. This is not universal, but it is a well-recognised pattern in clinical practice.

Can I be assessed for ADHD if I currently drink heavily?

Yes, in most cases. A specialist clinician experienced in complex presentations will be able to assess you even in the context of current substance use, taking careful account of how use may be affecting your symptoms and what the most appropriate treatment sequence is. At Harley Street Mental Health, our team has experience working with complex presentations including ADHD alongside substance use.

How do I access specialist help for ADHD and alcohol use together in the UK?

A private specialist assessment is often the most effective starting point, as it allows for an integrated evaluation of both ADHD and substance use history without the sequential barriers that can arise in NHS pathways. Visit our adult ADHD assessment page for more information on how we approach complex presentations.

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We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: _link to your privacy policy here_. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for 
the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Harley Mental Health LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use 
in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Service (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

22. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO ￡10,000.00 POUNDS. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Harley Mental Health LTD
10 Harley Street,
London W1G 9PF
EnglandPhone: (+44)02034883655
admin@hsmh.co.uk

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.