Scrupulosity OCD: Symptoms, Causes, Assessment and Treatment

Faith and morality matter deeply to most people. For a smaller group, this natural care tips into something far more distressing. Scrupulosity OCD turns ordinary religious devotion or moral conscientiousness into a relentless cycle of doubt, guilt, and compulsive checking. Someone with scrupulosity might spend hours each day worrying that a single blasphemous thought has condemned them. They might fear that an innocent comment has made them a fundamentally bad person.

At Harley Street Mental Health, we assess adults whose religious or moral life has become dominated by obsessive fear rather than genuine faith or values. Many describe feeling trapped between wanting to honour their beliefs and feeling exhausted by the endless cycle of doubt those beliefs now provoke. This article explains what scrupulosity OCD is. It explains how the condition differs from sincere religious practice or a strong moral conscience. It also explains how proper assessment leads to effective, respectful treatment.

What Is Scrupulosity OCD?

Scrupulosity is a subtype of obsessive-compulsive disorder. It centres on religious or moral themes. According to research on obsessional cognitive styles in scrupulosity, the condition is defined by core obsessional fears focused specifically on religious or moral content. People with scrupulosity often believe deeply held religious or ethical convictions. Yet obsessive doubt about whether they are living up to those convictions consumes their daily life.

The condition typically falls into two related but distinct patterns. Religious scrupulosity centres on fears of sin, blasphemy, or failing to properly fulfil religious duties. Moral scrupulosity centres on fears of being a bad or unethical person, even in the absence of any religious framework. Some people experience both patterns together, while others experience one exclusively.

Religious Scrupulosity

Religious scrupulosity involves intrusive fears about faith, sin, and divine judgement. A person might fear that an unwanted blasphemous thought has offended their faith irreparably. They might fear that they have not prayed correctly, or that a moment of distraction during worship counts as a serious spiritual failure.

These fears occur across every major religion and belief system. Someone with a Christian background might fear committing an unforgivable sin. Someone with a Muslim background might fear that a ritual was not performed with sufficient purity. Someone with a Jewish background might fear violating a religious law without realising it. The specific content varies, but the underlying obsessive-compulsive mechanism remains identical across faiths.

Moral Scrupulosity

Moral scrupulosity centres on ethics and personal conduct rather than religious observance. A person might replay a conversation repeatedly, searching for evidence that they said something unkind or dishonest. They might feel consumed by guilt over a minor decision, convinced that it reveals a serious character flaw.

People with moral scrupulosity frequently misinterpret ordinary, commonplace thoughts, feelings, and actions as proof that they are ethically flawed. A fleeting uncharitable thought about a friend, something most people would barely notice, can trigger hours of anxious rumination and self-punishment in someone with moral scrupulosity.

Common Compulsions in Scrupulosity

Compulsions in scrupulosity aim to neutralise guilt and restore a sense of moral or spiritual safety, though the relief they bring is always temporary.

Excessive Prayer or Ritual Repetition

Someone might repeat a prayer many times until it feels “right.” Others replay a religious ritual because they fear it was not performed correctly the first time. This differs sharply from ordinary devotional practice, since the repetition is driven by anxiety rather than genuine spiritual reflection.

Confession and Reassurance Seeking

Many people with scrupulosity confess minor or imagined transgressions repeatedly, either to a religious figure, a partner, or a friend. They ask others whether a particular thought or action counts as a sin or a moral failing, seeking certainty that never truly arrives.

Mental Reviewing

A common compulsion involves mentally reviewing the day in detail, searching for any moment of moral or spiritual failure. This reviewing can consume hours and often intensifies at night, when there are fewer distractions to interrupt the cycle.

Avoidance

Some people avoid religious services, texts, or symbols altogether, fearing they will trigger unbearable anxiety. Others avoid situations where they might have to make an ethical judgement call, worried that any decision could reveal them as a bad person.

Why Scrupulosity Is Frequently Misunderstood

Scrupulosity is commonly misdiagnosed, according to peer-reviewed research on the condition. This happens for several reasons. Family members and even religious leaders sometimes interpret scrupulous behaviour as unusually devout faith rather than a mental health condition. A person praying for hours or confessing constantly might be praised for their piety rather than gently encouraged to seek help.

Clinicians unfamiliar with OCD can also misread scrupulosity as a purely spiritual or existential crisis, missing the underlying obsessive-compulsive pattern entirely. Our article on OCD misdiagnosis explores this broader problem. Scrupulosity is one of the clearest examples of a presentation that requires specific OCD expertise to identify accurately.

It is important to state clearly that scrupulosity is an OCD issue, not a faith issue. Treatment remains the same regardless of a person’s specific religion, belief system, or lack of one. The obsessive-compulsive cycle, not the theology itself, is what requires treatment.

How Scrupulosity Differs From Genuine Faith or Moral Conscientiousness

Distinguishing scrupulosity from sincere religious devotion or a strong moral conscience is central to accurate assessment. Genuine faith typically brings comfort, community, and a sense of meaning, even when it involves discipline or sacrifice. A person with strong moral values usually feels settled after acting in line with those values, even if they occasionally fall short.

Scrupulosity looks different. Religious or moral practice becomes a source of anxiety rather than comfort. Certainty about having done “enough” never arrives, no matter how much prayer, confession, or moral effort a person puts in. The relief that follows a compulsion, such as confessing or praying repeatedly, fades within minutes or hours, prompting the cycle to begin again.

Our article on intrusive thoughts versus anxiety explains this same principle in more general terms. The content of a thought matters less than its function and persistence. A fleeting doubt that resolves naturally differs enormously from a doubt that demands constant, unsatisfying compulsive resolution.

Scrupulosity and Thought-Action Fusion

Many people with scrupulosity hold a belief known as thought-action fusion, particularly the moral variant of this belief. This means believing that simply having an unwanted thought is morally equivalent to acting on it. A person might reason that thinking something blasphemous is just as sinful as saying it aloud. Others reason that an uncharitable thought about someone is proof of genuine ill will.

Research comparing scrupulosity with other OCD presentations has found a clear pattern. People with scrupulosity endorse stronger beliefs about the importance and control of thoughts, along with stronger moral thought-action fusion, than people with other OCD subtypes. Treatment often targets these beliefs directly, helping patients separate the experience of a thought from any judgement about their character.

How Scrupulosity OCD Is Assessed

Our OCD assessment service follows a structured, respectful process designed to assess scrupulosity accurately, without dismissing or pathologising a person’s genuine faith or values.

Understanding the Person’s Belief System

An effective assessment begins by understanding what a person actually believes, separate from the OCD symptoms layered on top. This context helps the clinician recognise which fears reflect ordinary religious or moral concern and which reflect an obsessive-compulsive pattern.

Mapping Obsessions and Compulsions

The clinician explores the specific content of the intrusive thoughts, along with the compulsions used to manage them. This includes prayer repetition, confession, mental reviewing, and avoidance, mapped in detail to understand the full extent of the cycle.

Assessing Distress and Function

As with all OCD presentations, the clinician assesses how much time the symptoms consume. They also assess how significantly the symptoms interfere with daily life, relationships, and, where relevant, genuine religious or community participation.

Differential Diagnosis

A thorough assessment rules out depression and generalised anxiety. Where appropriate, it also distinguishes scrupulosity from a genuine spiritual crisis or a significant values-based life decision that does not stem from OCD.

The Impact of Untreated Scrupulosity

Left untreated, scrupulosity can dominate a person’s entire life. Some people withdraw from religious communities they once loved, unable to tolerate the anxiety these settings now provoke. Others remain deeply embedded in religious practice, but experience no comfort from it whatsoever, trapped instead in constant fear and guilt. Work, friendships, and family life can all suffer as the hours spent on compulsive rituals accumulate.

Scrupulosity has been associated with elevated levels of depression, anxiety, shame, and guilt in peer-reviewed research. Relationships often suffer too, since constant confession and reassurance-seeking can exhaust loved ones, even when they want to be supportive.

Treatment for Scrupulosity OCD

Cognitive behavioural therapy with exposure and response prevention remains the recommended first-line treatment. According to NICE guidance on obsessive-compulsive disorder, this approach applies across OCD presentations, including those with religious or moral content.

Treatment typically involves gradually reducing compulsions such as excessive confession, prayer repetition, or reassurance-seeking, while building tolerance for the uncertainty this creates. A skilled therapist works within a person’s actual belief system rather than challenging their faith itself. The focus stays on the anxious, compulsive layer sitting on top of it.

Medication, typically a selective serotonin reuptake inhibitor, can support this process for moderate to severe cases. A psychiatrist experienced in OCD will consider the full clinical picture before recommending a specific treatment plan, often combining therapy and medication for the best outcome.

Working With Faith Rather Than Against It

A common misconception holds that treating scrupulosity means abandoning or weakening a person’s faith. This is not accurate. Effective treatment respects a person’s genuine beliefs and works specifically on the obsessive-compulsive distortion layered onto those beliefs.

Many patients find it helpful to involve a trusted religious leader who understands OCD, alongside their psychiatric treatment. A religious leader who recognises scrupulosity as a mental health condition, rather than a sign of insufficient devotion, can provide valuable reassurance. This support complements clinical treatment rather than working against it.

Supporting a Loved One With Scrupulosity

Family members often want to help by offering reassurance, confirming that a loved one has not sinned or acted immorally. Unfortunately, repeated reassurance tends to reinforce the OCD cycle in the same way it does with other OCD presentations. Each reassuring answer teaches the mind that the doubt deserved a response, which invites the doubt to return.

A more helpful approach involves gentle boundaries around reassurance, paired with genuine patience and understanding. Learning about scrupulosity together helps considerably. Recognising it as a treatable condition, rather than a character flaw, helps both the person and their loved ones approach the situation with more compassion.

Cost and Access Considerations

Many adults delay seeking help for scrupulosity, partly from shame and partly from uncertainty about cost or availability. Private assessment removes the long waiting times often associated with NHS referral pathways. It also allows patients to see a consultant psychiatrist with genuine experience in OCD, rather than a generalist who may misinterpret religious or moral content.

Full details of consultation fees are available on our pricing page, which sets out costs for initial assessments and follow-up appointments. Many patients find that a single clear assessment offers far better value than years of unresolved guilt and anxiety. Waiting rarely resolves scrupulosity on its own. Symptoms often persist or intensify without proper treatment, which is why an early assessment tends to bring the best outcome.

What to Expect at Your First Appointment

The assessment typically lasts between sixty and ninety minutes with a consultant psychiatrist experienced in OCD. You do not need to prepare a script, and you will never be asked to justify or defend your religious or moral beliefs. The clinician’s focus stays firmly on the anxious, compulsive pattern rather than the content of your faith or values.

Confidentiality is central throughout. Appointments are available in person on Harley Street and via secure video consultation. This allows patients across the UK to access specialist care without travelling to central London.

Scrupulosity in Children and Adolescents

Scrupulosity often begins in childhood or adolescence, sometimes within a strongly religious household. A child might become fixated on whether they have prayed correctly. They might repeatedly ask a parent whether a particular thought or action was sinful. Parents sometimes mistake this behaviour for admirable piety rather than a warning sign.

Left unaddressed, childhood scrupulosity can intensify significantly during adolescence, a period already marked by identity development and moral reasoning. Early intervention matters greatly here. A young person who receives proper treatment early avoids years of unnecessary guilt and anxiety. Otherwise, this guilt can shape their relationship with faith and morality well into adulthood.

Distinguishing Scrupulosity From a Genuine Crisis of Faith

Many people experience genuine crises of faith at some point in their lives. These crises often involve real questioning of beliefs, values, or religious community, and they typically resolve through reflection, discussion, or a genuine shift in perspective. This process, while sometimes painful, tends to move forward over time.

Scrupulosity looks different. The doubt does not resolve through reflection or discussion. Instead, it loops endlessly, regardless of how much reassurance or theological clarity a person receives. A priest, imam, rabbi, or trusted mentor might offer a clear, thoughtful answer, only for the same doubt to return within hours. This repetitive, unresolvable quality is one of the clearest signs that OCD, rather than genuine spiritual questioning, is driving the distress.

Scrupulosity Across Different Cultural and Family Contexts

Many adults we assess come from households where religious observance was central to daily life. Moral conduct also carried significant weight within the family and wider community. In these contexts, scrupulosity can feel especially difficult to recognise, since intense religious devotion is often genuinely valued and encouraged.

This does not mean scrupulosity is more common in any particular culture or community. Rather, it means the condition can be harder to spot when the surrounding environment already expects a high degree of religious or moral diligence. A thorough assessment takes this context seriously, distinguishing cultural and religious norms from the anxious, compulsive pattern that defines scrupulosity itself. Clinicians who take the time to understand a person’s specific background, rather than applying a generic template, are far better placed to make this distinction accurately.

Recovery and Long-Term Outlook

The long-term outlook for scrupulosity OCD is genuinely positive. Most patients complete a full course of exposure and response prevention therapy. They experience substantial reductions in both the frequency and intensity of their intrusive thoughts. Many describe reconnecting with their faith or values in a way that feels calmer and more genuine than before treatment began.

Recovery does not usually mean abandoning religious or moral concern altogether. Instead, it means the concern returns to a proportionate, manageable level. A person can hold their values seriously without those values demanding constant compulsive proof. This shift often brings a renewed sense of peace. Patients sometimes describe it as rediscovering a faith or moral life that feels like their own again, rather than one dictated by fear.

Frequently Asked Questions

Does treatment mean giving up my religious beliefs?

No. Treatment targets the obsessive-compulsive pattern layered onto your beliefs, not the beliefs themselves. Most patients continue practising their faith, often with far greater peace, once treatment reduces the anxious compulsions surrounding it.

Can scrupulosity affect people with no religious belief at all?

Yes. Moral scrupulosity can affect people with no religious framework whatsoever, centring entirely on ethics, personal conduct, and fears of being a bad person.

Is it normal to feel some guilt about moral or religious matters?

Yes. Occasional guilt or moral reflection is a normal part of having values. Scrupulosity differs because the guilt becomes constant, disproportionate to the situation, and resistant to resolution through logic, reassurance, or genuine reflection.

Will a psychiatrist judge my specific religion or beliefs?

No. A properly trained clinician approaches your beliefs with respect and focuses entirely on the OCD symptoms, regardless of your specific faith, denomination, or worldview.

Do I need a GP referral for a private assessment?

No. You can book a private OCD assessment directly, without waiting for a GP referral. A report can still be shared with your GP afterwards if you wish.

How long does treatment for scrupulosity usually take?

Treatment length varies depending on severity and how long symptoms have been present. Many patients notice meaningful improvement within a few months of consistent exposure and response prevention therapy. More entrenched cases may take longer to fully resolve.

Getting Assessed at Harley Street Mental Health

Scrupulosity OCD is treatable, and an accurate, respectful assessment is the essential first step. Our consultant psychiatrists have extensive experience assessing scrupulosity across a wide range of religious and moral backgrounds. This ensures patients receive treatment that respects their beliefs while addressing the anxiety and compulsions that have taken hold. Many patients describe finally feeling understood after years of fearing that no one, whether a religious leader, a doctor, or even a loved one, could grasp what they were experiencing.

To book an assessment or discuss which of our services best suits your situation, visit our contact page. You can also explore our full range of psychiatric services.

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By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media format and through any media channel.This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you with areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITE AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: _link to your privacy policy here_. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for 
the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Harley Mental Health LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use 
in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Service (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

22. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO £10,000.00 POUNDS. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Harley Mental Health LTD
10 Harley Street,
London W1G 9PF

EnglandPhone: (+44)02034883655
admin@hsmh.co.uk

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.