ADHD and Relationships: How It Affects Marriages and Partnerships and What You Can Do About It

ADHD and Relationships: How It Affects Marriages and Partnerships and What You Can Do About It

Relationships are rarely simple. But for couples where one or both partners have ADHD, the challenges can feel uniquely relentless. Arguments that seem to go in circles. A partner who feels invisible, unheard, or perpetually let down. Another who feels constantly criticised, misunderstood, or incapable of meeting expectations no matter how hard they try. Over time, these patterns can erode even the most loving relationships from the inside out.

What makes this particularly difficult is that ADHD is often invisible. There is no obvious explanation for why someone keeps forgetting important dates, zones out during serious conversations, interrupts constantly, or swings between intense engagement and total withdrawal. Without a diagnostic framework, both partners are left trying to make sense of behaviours that feel personal but are, in significant part, neurological.

This guide is written for people in London and across the UK who are navigating relationships affected by ADHD, whether that means a recent diagnosis, a longstanding pattern that has never been named, or a growing suspicion that ADHD might be part of what is making things so hard. Understanding how ADHD affects relationships is the first step toward changing the dynamic, and for many couples, that change is genuinely possible.

Why ADHD Has Such a Significant Impact on Relationships

ADHD is a neurodevelopmental condition that affects attention regulation, impulse control, emotional regulation, working memory, and executive function. These are not peripheral skills in a relationship. They are central to everything that makes partnership work: listening carefully, remembering what matters to your partner, managing emotional reactions, following through on commitments, being present in conversations, and regulating the intensity of your responses.

When ADHD is present, difficulties in all of these areas can create persistent relational friction that neither partner fully understands. The partner with ADHD is not choosing to be distracted, forgetful, or reactive. Their brain genuinely processes attention and emotion differently. But the impact on their partner is real regardless of intent, and that gap between intention and impact is often where the deepest relational pain sits.

According to Mind, ADHD can significantly affect relationships in ways that are often misattributed to personality, attitude, or lack of care. Understanding the neurological basis of these behaviours does not excuse them, but it does fundamentally change how they can be approached and addressed.

Our guide to ADHD in adults explores the broader impact of the condition on daily life and may help both partners understand what they are working with before reading further.

The Most Common Relationship Patterns in ADHD Couples

Research into ADHD and relationships has identified several patterns that appear with striking consistency across couples where one or both partners have the condition. Recognising these patterns is not about assigning blame. It is about creating the self-awareness that makes change possible.

The Parent and Child Dynamic

One of the most commonly reported and most damaging patterns in ADHD relationships is what researchers sometimes call the parent and child dynamic. This develops gradually as the non-ADHD partner takes on increasing responsibility for managing household tasks, finances, appointments, social commitments, and day-to-day organisation because the partner with ADHD consistently struggles to hold these things together reliably.

Over time, the non-ADHD partner begins to feel more like a manager or a parent than a romantic partner. They may become resentful, controlling, or exhausted. The partner with ADHD, meanwhile, often feels criticised, infantilised, and ashamed. They may withdraw, become defensive, or oscillate between genuine effort and complete disengagement. Neither partner is happy. Both feel trapped.

The Pursuer and Withdrawer Pattern

Another very common dynamic involves one partner pursuing connection, communication, and resolution while the other withdraws. In ADHD couples, this often develops because conflict and emotional intensity can be overwhelming for the partner with ADHD, triggering a withdrawal response that the non-ADHD partner experiences as abandonment or indifference.

The more the pursuing partner escalates in an attempt to get a response, the more the partner with ADHD withdraws to regulate their overwhelm. This cycle can become deeply entrenched and is often a significant driver of relationship breakdown if it is not named and addressed.

Emotional Dysregulation and Its Aftermath

Emotional dysregulation is one of the less widely understood but most impactful features of ADHD. Many adults with ADHD experience emotions with greater intensity than neurotypical people, and they have less automatic ability to moderate or delay their emotional responses. This can mean that relatively minor frustrations escalate quickly into explosive reactions, that hurt feelings become disproportionate expressions of distress, or that positive emotions tip into hyperfocus and obsession.

Our article on rejection sensitive dysphoria covers one particularly significant aspect of ADHD-related emotional dysregulation that affects many relationships. The fear of rejection or criticism, and the intensity of the emotional response when either is perceived, can create profound difficulties in even loving and stable partnerships.

The Hyperfocus Phase and Its Disappearance

Many people with ADHD describe an intense hyperfocus phase at the beginning of a romantic relationship. The new partner becomes the object of absorbing attention, and the person with ADHD can seem extraordinarily attentive, engaged, and devoted. This phase can feel intoxicating to both people involved.

When the novelty fades and hyperfocus naturally withdraws, the non-ADHD partner can feel the change acutely. The person who once remembered every detail about them now seems barely present. This shift is neurological rather than intentional, but it rarely feels that way to the partner experiencing it as a loss of interest or love.

Inconsistency and Unreliability

Inconsistency is one of the hallmarks of ADHD, and in a relationship context it can be deeply destabilising. A partner with ADHD may be fully engaged and attentive one day and completely absent the next. They may promise to handle something important and then forget it entirely. They may perform well in some areas of domestic life and be almost entirely unable to manage others.

This inconsistency is confusing for non-ADHD partners, who know their partner is capable of better because they have seen it. The assumption becomes that the inconsistency is about motivation or choice, when in reality it reflects the fluctuating nature of ADHD-related executive function and attention.

How Undiagnosed ADHD Damages Relationships Over Time

When ADHD goes undiagnosed, both partners are left trying to navigate its effects without any framework for understanding them. The impact on the relationship over time can be severe.

The non-ADHD partner often develops a narrative in which their partner is lazy, selfish, careless, or simply does not love them enough. They may become increasingly controlling as a way of managing the chaos they feel around them. They may withdraw emotionally as a form of self-protection. They may experience significant anxiety or depression as a result of the chronic stress of managing a household and relationship largely alone.

The partner with ADHD, meanwhile, typically carries a heavy burden of shame and failure. Many adults with undiagnosed ADHD have spent their entire lives being told they are not trying hard enough, not living up to their potential, or letting people down. In a relationship, these experiences are replayed and intensified. The shame of repeatedly falling short of a partner’s expectations, despite genuine effort, is profoundly corrosive to self-esteem and mental health.

Both partners may begin to question whether they are simply incompatible, never realising that a neurological condition has been shaping the dynamic all along. This is why diagnosis, even in a relationship that has already sustained significant damage, can be genuinely transformative. It does not fix everything automatically, but it changes the story both partners are telling themselves about what has been happening.

If you are based in London and are concerned that undiagnosed ADHD may be contributing to difficulties in your relationship or your mental health, our adult ADHD assessment service offers a thorough, clinician-led evaluation with results you can act on.

ADHD and Marriage: The Statistics Are Sobering

Research consistently suggests that adults with ADHD have higher rates of relationship difficulties and divorce than the general population. Studies have found that marriages where one partner has ADHD are roughly twice as likely to experience significant conflict and relationship dissatisfaction compared to neurotypical couples.

These figures are not inevitable. They reflect the impact of unmanaged ADHD on relationships, not the inherent incompatibility of ADHD and partnership. Couples who understand what they are dealing with, access appropriate support, and develop strategies together report considerably better outcomes. The key word is together. ADHD is not solely the responsibility of the partner who has it. It is a shared relational challenge that benefits from a shared response.

When ADHD Affects Both Partners

It is worth noting that in some relationships, both partners have ADHD. This creates a different but equally complex dynamic. Shared impulsivity and emotional intensity can create a relationship that feels electric and deeply connected, but also volatile and difficult to sustain. Practical responsibilities may fall through the cracks for both people. Decision-making can be chaotic. Conflict can escalate rapidly on both sides.

Couples where both partners have ADHD often benefit from particularly structured external support, including clear systems for household management, couples therapy, and in many cases individual treatment for both partners. The good news is that mutual understanding of each other’s neurological profile can also create deep empathy and a sense of being genuinely seen.

The Impact on Intimacy and Connection

ADHD affects not only the practical and communicative aspects of a relationship but also intimacy and emotional connection. The combination of distraction during intimate moments, emotional volatility, the weight of accumulated resentment, and the exhaustion of managing ADHD-related chaos can all reduce the emotional and physical closeness that sustains a partnership.

Many couples report that intimacy was one of the first things to deteriorate as ADHD-related patterns took hold in the relationship. Rebuilding it typically requires addressing the relational dynamic more broadly, not simply focusing on the intimate relationship in isolation. This is one of the reasons why couples therapy that is specifically informed by an understanding of ADHD is so much more effective than generic relationship counselling in this context.

What Can Actually Help: Treatment and Support Options

The most important thing to understand about ADHD and relationships is that things can genuinely improve with the right support. Diagnosis and treatment of ADHD, combined with couples therapy and practical strategies, can transform a relationship that felt beyond repair.

ADHD Diagnosis and Treatment

If ADHD has not yet been diagnosed in your relationship, getting a proper assessment is the most important first step. A thorough assessment by a specialist psychiatrist will confirm whether ADHD is present and, if so, what the most appropriate treatment approach is.

Effective ADHD treatment, which may include medication, psychological therapy, or both, can produce significant improvements in attention regulation, impulse control, and emotional dysregulation. Many partners describe the positive impact of their partner beginning effective ADHD treatment as one of the most meaningful changes in their relationship. Our psychiatric assessment service can provide a comprehensive evaluation for anyone in London who is considering this step.

In terms of medication, NICE guideline NG87 recommends stimulant medication as a first-line treatment for adults with ADHD where symptoms are causing significant impairment. Our article on ADHD medication including Vyvanse, Concerta, and Ritalin explains the options available and what to expect during the treatment process.

Cognitive Behavioural Therapy for ADHD

CBT adapted for ADHD is a well-evidenced psychological treatment that addresses the thinking patterns, emotional responses, and behavioural habits that ADHD creates. It can help the partner with ADHD develop stronger executive function strategies, improve emotional regulation, and address the shame and negative self-beliefs that often accompany the condition.

Our article on CBT and its role in adult ADHD management covers this therapeutic approach in more detail and explains how it fits alongside other treatments.

Couples Therapy Informed by ADHD

Generic couples counselling can be helpful, but couples affected by ADHD benefit most from a therapist who understands the neurological basis of the condition and can help both partners reframe their experiences accordingly. ADHD-informed couples therapy focuses on breaking the destructive patterns that have developed, building communication strategies that work for both partners, redistributing practical responsibilities in a sustainable way, and rebuilding emotional connection and trust.

For couples in London, accessing specialist couples therapy through a private mental health provider ensures that the therapist has the clinical expertise to work effectively with ADHD-related relational dynamics.

Practical Strategies for Couples

Alongside formal treatment and therapy, there are practical strategies that many ADHD couples find genuinely helpful in day-to-day life.

  • Use external systems rather than relying on memory. Shared digital calendars, reminders, and task management apps can reduce the burden on working memory and prevent the forgetting that causes so much friction
  • Have structured check-ins rather than relying on spontaneous communication. A regular, scheduled time to discuss household responsibilities, upcoming commitments, and how each partner is feeling can prevent small issues from accumulating into larger resentments
  • Redistribute responsibilities based on strengths rather than expectations. Not every task needs to be shared equally. Playing to each partner’s natural strengths reduces failure and frustration
  • Name the ADHD in the room when conflict arises. Developing a shared vocabulary for what is happening neurologically can help both partners step back from personalising the behaviour
  • Prioritise repair over winning arguments. ADHD-related emotional dysregulation can make conflicts escalate rapidly. Agreeing in advance on a signal to pause and return to a conversation once emotions have settled can prevent significant damage

Should You Seek an Assessment if You Think ADHD Is Affecting Your Relationship?

If you are reading this article and recognising your relationship in what has been described, the answer is almost certainly yes. Whether or not ADHD turns out to be the primary explanation, a thorough specialist assessment will give you clarity about what is driving the difficulties and open the door to appropriate support.

You do not need a GP referral to access a private ADHD assessment in London. Many people choose the private route because NHS waiting times for adult ADHD assessment currently run to several years in most parts of the UK, and because the relational impact of waiting that long can be very significant. Our comparison of NHS vs private ADHD assessment may help you decide which route is right for your situation.

At Harley Street Mental Health in London, our GMC-registered specialist psychiatrists are experienced in adult ADHD and in the complex presentations that often accompany it, including anxiety, depression, and emotional dysregulation. All assessments are conducted to NICE guideline standards and are fully recognised by GPs across the UK. Visit our clinicians page to meet the team, or view our pricing page for full details on what is included.

Supporting Your Partner Through Diagnosis and Treatment

If your partner has recently been diagnosed with ADHD, or is in the process of being assessed, your role in that journey matters enormously. A diagnosis can bring up complicated feelings for both people. The partner with ADHD may feel relieved but also grief-stricken about lost years, or anxious about what the diagnosis means for how they are perceived. The non-ADHD partner may feel validated but also guilty about past resentments, or uncertain about what changes to expect.

Approaching the diagnosis as something that belongs to the relationship, not just to one person, tends to produce better outcomes. This means learning together about what ADHD is and how it works, attending some appointments together where appropriate, and being genuinely open to revising the narratives both partners have been carrying about what has been happening in the relationship.

ADHD UK offers a range of resources for both adults with ADHD and their partners and families, and is a valuable source of community and practical guidance throughout the diagnostic and post-diagnostic process.

Frequently Asked Questions

Can ADHD cause relationship problems?

Yes. ADHD affects many of the core skills that relationships depend on, including sustained attention, emotional regulation, impulse control, working memory, and executive function. When these are impaired, patterns of conflict, inconsistency, emotional volatility, and unequal responsibility can develop over time. Understanding that these difficulties are neurological rather than intentional is an important step toward addressing them constructively.

How do I know if ADHD is affecting my relationship?

Common signs include persistent patterns of forgetfulness, broken promises, emotional outbursts that seem disproportionate, difficulty being present in conversations, unequal distribution of household responsibilities, and a recurring sense that one partner is managing everything while the other lets things slide. If these patterns have been present throughout the relationship rather than developing in response to a specific event, ADHD may be a contributing factor worth exploring.

Does ADHD get worse in relationships?

ADHD does not worsen because of a relationship, but the demands of partnership and domestic life can make ADHD symptoms more visible and more impactful. The executive function challenges that someone managed adequately when living alone can become significantly more disruptive when they affect a shared home, shared finances, and a partner’s emotional wellbeing.

Can a relationship survive ADHD?

Absolutely. Many couples affected by ADHD go on to have deeply fulfilling, stable relationships once the condition is understood, diagnosed, and appropriately treated. The key factors are diagnosis, effective treatment, couples therapy informed by ADHD, and a genuine commitment from both partners to understanding the condition and working with it rather than against each other.

Should both partners attend the ADHD assessment?

The formal assessment itself is conducted with the individual being assessed. However, collateral information from a partner who has known the person for a significant period can be a valuable part of the assessment process. Many clinics will ask whether a partner or family member is able to contribute to the history-taking component. Attending a feedback appointment together can also be very helpful for couples who want to understand the diagnosis and its implications jointly.

Where can I get an ADHD assessment in London?

Harley Street Mental Health offers thorough, clinician-led adult ADHD assessments at our clinic in central London, as well as secure video consultations for those who prefer a remote appointment. All assessments are conducted by GMC-registered specialist psychiatrists and meet NICE guideline standards. Visit our adult ADHD assessment page for full details, or contact our team to discuss your specific circumstances.

Is ADHD-informed couples therapy available in London?

Yes. A number of therapists and clinical psychologists in London specialise in working with couples affected by ADHD. Accessing this through a specialist private mental health provider ensures that the therapist has the relevant clinical expertise. Our team at Harley Street Mental Health can advise on appropriate therapeutic pathways following assessment and diagnosis.

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CONTRIBUTION LICENSE

By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media format and through any media channel.This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you with areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITE AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Service; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: _link to your privacy policy here_. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms of Service shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF SERVICE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Service will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for 
the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Harley Mental Health LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use 
in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Service (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

22. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO £10,000.00 POUNDS. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Service or use of the Site. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Harley Mental Health LTD
10 Harley Street,
London W1G 9PF

EnglandPhone: (+44)02034883655
admin@hsmh.co.uk

Complaints

At Harley Street Mental health, we recognize the importance of listening to our patients concerns with a view to continue to improve the quality of our services.

We assure you that raising a complaint will not harm or prejudice the care you, or the person you care for is given, but will rather help us improve our service and ensure that we get things right next time. It also gives us the opportunity to rectify the situation.

If you are unhappy with any aspect of our service, then please contact us on complaints@hsmh.co.uk once we receive a complaint, we will speak to the staff and clinician involved to find out what has gone wrong, and then work with you to see how things can be resolved. We aim to respond to complaints within 30 days except in exceptional circumstances.

If you are unhappy with our response for any reason, then we will have the complaint reviewed by our medical director and seek the best solution.